What doesGuidnce cost foryour operation?
Our pricing is based on interaction volumes. Volume, channels, complexity of every contact center vary. Talk to us and we'll put together a plan that fits.
Extend what you get with add-ons.
All plans include:
- Quality Monitoring
- Personalized Coaching
- Compass
No feature gates. No per-seat charges. Pricing scales with the volume of interactions you process.
50% FasterNew agents reachfull productivity 50% faster
50% More efficientTeam leads save 50%of coaching prep time
3.8 to4.2 CSAT
How it scales.
Pricing is based on the volume of interactions your contact center handles across voice, chat, and email. Each channel has its own tiers.
Voice. Priced per minute.
Launch
Up to187,500 minutes/month.
For teams ready to move beyond sampling and see every customer interaction.
Growth
Up to750,000 minutes/month.
For established contact centers scaling quality management across the full operation.
Enterprise
Up to3,500,000 minutes/month.
For large operations and BPOs managing multiple teams or client accounts.
Custom
Above3.5 million minutes.
Built around your volume and infrastructure needs.
Chat & Email. Priced per interaction.
Contact us for volume tiers.
Extend what you getwith add-ons.
The core platform covers quality monitoring, coaching, and intelligence. Some teams go further.
AI roleplays
Agents practice real customer conversations in a safe space, building confidence until they're ready for the real thing. For onboarding and exact conversations they struggle with.
Knowledge assistant
With one prompt, agents get the right answer. Sourced and cited, while the customer is still on the line.
API integrations
More data in, more value out. Every channel and system you connect makes the insights richer and the coaching more precise.
Up and runningwithin a few weeks.
Guidnce is built to be fast to implement and easy to navigate.
And if you need support along the way with configuration, team training, or custom reporting, we're there to help.
- GDPR
- ISO 27001
- EU AI Act
Reach out and we'll put together the ROI case for you.
Book a callQuestionsand answers.
How is pricing calculated?
Pricing is based on the volume of interactions your contact center handles across voice, chat, and email. Each channel has its own tiers.
Do you charge per user or per seat?
No. There are no per-seat charges and no feature gates. Pricing scales with the volume of interactions you process.
Which channels do you support?
Voice, chat, and email. Voice is priced per minute, chat and email per interaction.
Can we upgrade as our contact center grows?
Yes. Tiers follow your volume, so you move up as it grows. Above 3.5 million minutes a month, we build a plan around your volume and infrastructure.
How long does implementation take?
Most teams are up and running in 8–10 weeks. Guidnce is built to be fast to implement and easy to navigate.
Do you help with onboarding?
Yes. If you need support along the way with configuration, team training, or custom reporting, we're there to help.
Can Guidnce work with our existing contact center platform?
Yes. Guidnce adds an intelligence layer to the systems you already use, so your stack stays as it is.
Is our customer data secure?
Guidnce is built for GDPR, ISO 27001, and the EU AI Act, and handles every interaction to those standards.
Ready when you are.
Share a few details and we'll come back with pricing built around your operation.